Welcome to Our Practice
Please do not order your medicines more than 7 days before they are due, otherwise your request will be rejected by the practice. This is to ensure medicines do not go out of stock and pharmacies are not overwhelmed with early requests. We are now accepting medication requests over the telephone until further notice.
Useful links relating to COVID-19
You can now contact
the surgery online to tell us about your non emergency medical problem or
ask an admin question. You can ask for help anytime, anywhere within the UK,
and with any device. Using Online Consultations allows us to quickly and
safely decide on the best way to help you, your child, or an adult in your care. Click here
Face masks in public
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.
Government advice on the use of face coverings can be found here:
National flu update
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
As per guidance, Unity Health will only be seeing essential face to face patients due to the COVID-19 outbreak. All pre booked appointments will be converted to telephone appointments. DO NOT come to the surgery under any circumstances unless for warfarin testing/childhood immunisations or if a GP at Unity Health has told you otherwise.
The NHS in York and Public Health England (PHE) are well prepared for outbreaks of new
infectious diseases. The NHS has put in place measures to ensure the safety of all patients
and NHS staff.
The latest information on symptoms of coronavirus infection can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help
and advise you what to do.
Use this service if:
• you think you might have coronavirus;
• you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to
The NHS are prioritising support for the patients that are identified most as high risk and proactively managing a comprehensive medical support package drawing on volunteers and wider services as required to meet their wider needs.
Information for patients explaining how your data is being processed to support vital coronavirus (COVID-19) planning and research
Accessing Dental Care from 8 June
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
• Protect the interests of both parties;
• Help improve Practice performance and best practice;
• Help protect Practice staff from abusive or nuisance calls;
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
• A call recording may also be used as evidence in the event that an employee’s tel-ephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.