Unity Health

Kimberlow Hill Surgery | Wenlock Terrace Surgery

Important changes to Unity Health

Unfortunately, we have had to close our Wenlock Terrace surgery. This is temporary and we will still be checking the prescription/postbox daily, however there will no longer be any staff working from there. Our Kimberlow Hill surgery remains open between the hours of 8am and 6pm Monday to Friday for the foreseeable future, however there is limited access and the door is locked. Please press the bell if you require assistance or to check in for an appointment. Apologies for any inconvenience.

Medication requests

Please do not order your medicines more than 7 days before they are due, otherwise your request will be rejected by the practice. This is to ensure medicines do not go out of stock and pharmacies are not overwhelmed with early requests. We are now accepting medication requests over the telephone until further notice.

Booking a routine GP appointment

IMPORTANT INFO – There will be no routine GP appointment release for the forseeable future, this is due to the corona outbreak and to manage the safety of our staff and patients. We apologise for the inconvenience.

Requests for certification of absence from the workplace relating to COVID-19 symptoms

The NHS have introduced a digital isolation note. Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes. The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they do not have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

Private medicals service ceased

Unfortunately, we have had to temporarily cease our private medical work following an update from NHS ENGLAND. This is to free up time for NHS work. It will be for the foreseeable future. Our medicals team will be in touch with all individuals affected by this. Apologies for the inconvenience.

Update re referrals during COVID-19

Coronavirus (COVID-19)

              *UPDATE*

As per guidance, Unity Health will only be seeing essential face to face patients due to the COVID-19 outbreak. All pre booked appointments will be converted to telephone appointments. DO NOT come to the surgery under any circumstances unless for warfarin testing/childhood immunisations or if a GP at Unity Health has told you otherwise.

The NHS in York and Public Health England (PHE) are well prepared for outbreaks of new
infectious diseases. The NHS has put in place measures to ensure the safety of all patients
and NHS staff.
The latest information on symptoms of coronavirus infection can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help
and advise you what to do.
Use this service if:
• you think you might have coronavirus;
• you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to
someone.

The NHS are prioritising support for the patients that are identified most as high risk and proactively managing a comprehensive medical support package drawing on volunteers and wider services as required to meet their wider needs.

On Wednesday the 11th of March we answered 90 calls between 6 and 8pm. The average waiting time between 6pm and 7pm was  19 minutes.

Register with us

In order to register with us, you need to complete an Online Registration Form. Please ensure to provide a UK telephone number.

If you need any help when completing the form, we have compiled a step-by-step guide and FAQs.

Online GP Services

We are currently experiencing some issues with Patient Access: new users cannot link their account to our surgery. We are working hard to solve this. In the meantime, you can try other Online GP Service providers such as the NHS App or Evergreen Life.

To set up an account, please bring a photo ID to the surgery or speak to our reception team.

CQC

Improving primary care services in york

We are now part of the Improving Primary Care Services in York.

In addition to our standard appointment times, our patients now have the opportunity to visit, or talk to a healthcare professional in the evenings, at weekends and on bank holidays.
Click here for more information

Contact Details

Kimberlow Hill Surgery
Tel: 01904 754900

Wenlock Terrace Surgery
Tel: 01904 754900

Latest News

Feedback

We welcome comments, suggestions or feedback about how we perform. This feedback facility gives you the opportunity to tell us about any concerns, ideas or good experiences about our services.

Click here

NHS FRIENDS AND FAMILY TEST

We are participating in the NHS Friends and Family Test. Please help us by completing this short survey: Click here to start

Coronavirus (covid-19)
what you need to know