Here is some useful information about the practice:

• • Our surgeries are Kimberlow Hill and Wenlock Terrace

• • How to book appointments

• • Requesting Repeat Prescriptions

• • Our Staff

• • University of York Students

• • Known medication shortages

• • Patient Participation Group

Please allow 5 working days for your prescriptions to be processed. Do not order your medicines more than 14 days before they are due, otherwise your request will be rejected by the practice. This is to ensure medicines do not go out of stock and pharmacies are not overwhelmed with early requests.

Please do not request double prescriptions due to Christmas as it may cause stock disruption. We are able to send prescriptions electronically to pharmacies within England, please don’t hesitate to change your nominated pharmacy while away.

We are now accepting medication requests over the telephone until further notice.

You can now contact
the surgery online to tell us about your non emergency medical problem or
ask an admin question. You can ask for help anytime, anywhere within the UK,
and with any device. Using Online Consultations allows us to quickly and
safely decide on the best way to help you, your child, or an adult in your care. Click here

Mental health Trust Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), is asking for GPs’ support in encouraging local people to make a note of the Trust’s freephone mental health crisis number in case of a mental health emergency.

TEWV’s freephone crisis line – 0800 0516171 – is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and callers are offered a series of options to divert them to their relevant local crisis service.

Helen Embleton, urgent care pathways lead at TEWV, said “We are very keen to make sure people are aware of the freephone number 0800 05161717, maybe pop it in their mobile phone or jot it down on their pin board at home for example, so they have it to hand should they need to contact us.

“This is particularly the case for people who may have contacted us on a crisis telephone number in the past and have that old number stored in their phone or written down.”

For advice on what to do in a mental health emergency please visit www.tewv.nhs.uk/crisisadvice.