Welcome to Our Practice
Please allow 5 working days for your prescriptions to be processed. Do not order your medicines more than 14 days before they are due, otherwise your request will be rejected by the practice. This is to ensure medicines do not go out of stock and pharmacies are not overwhelmed with early requests.
Please do not request double prescriptions due to Christmas as it may cause stock disruption. We are able to send prescriptions electronically to pharmacies within England, please don’t hesitate to change your nominated pharmacy while away.
We are now accepting medication requests over the telephone until further notice.
You can now contact
the surgery online to tell us about your non emergency medical problem or
ask an admin question. You can ask for help anytime, anywhere within the UK,
and with any device. Using Online Consultations allows us to quickly and
safely decide on the best way to help you, your child, or an adult in your care. Click here
Mental health freephone crisis lin
Mental health Trust Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), is asking for GPs’ support in encouraging local people to make a note of the Trust’s freephone mental health crisis number in case of a mental health emergency.
TEWV’s freephone crisis line – 0800 0516171 – is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and callers are offered a series of options to divert them to their relevant local crisis service.
Helen Embleton, urgent care pathways lead at TEWV, said “We are very keen to make sure people are aware of the freephone number 0800 05161717, maybe pop it in their mobile phone or jot it down on their pin board at home for example, so they have it to hand should they need to contact us.
“This is particularly the case for people who may have contacted us on a crisis telephone number in the past and have that old number stored in their phone or written down.”
For advice on what to do in a mental health emergency please visit www.tewv.nhs.uk/crisisadvice.
We welcome comments, suggestions or feedback about how we perform. This feedback facility gives you the opportunity to tell us about any concerns, ideas or good experiences about our services.
Annual Asthma review questionnaire
We would appreciate if you could fill in this asthma questionnaire prior to your appointment.
Accessing Dental Care from 8 June
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
• Protect the interests of both parties;
• Help improve Practice performance and best practice;
• Help protect Practice staff from abusive or nuisance calls;
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
• A call recording may also be used as evidence in the event that an employee’s tel-ephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.