Unity Health

Kimberlow Hill Surgery | Wenlock Terrace Surgery

We’re extremely sorry that over the last few days some of our patients may have experienced problems getting through on the telephone. This was due to a technical issue with the local BT exchange that was completely out of our control.

We did put temporary measures in place while BT were trying to fix the problem but understand that some patients will still have struggled to get through and we apologise for any inconvenience caused.

The engineers have told us that the system is now stable and that they are monitoring the situation closely.

Dr Kevin Smith, NHS Vale of York Clinical Commissioning Group Executive Director of Primary Care and Population Health, who has been working closely with us during the disruption, said:

"We are pleased that the telephone network exchange issue which affected Unity Health's phone lines has been resolved and will continue to offer our support to the practice.

"We are grateful to patients for their patience and understanding during this time, and to practice staff for making every effort to maintain communication during these challenging circumstances."

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