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Mental Health Services

Mental Health Services

Services for students at the University of York

Helpful apps

Additional Support

Mental Health Services


Samaritans is a national charity that provides a confidential listening service 24/7, 365 days a year. They give you a safe space to talk about whatever difficulties you might be experiencing.

Contact details

89 Nunnery Lane, York, YO23 1AH

Email: [email protected]

Phone: 116 123

Website: www.samaritans.org


Harmless is an organisation who works to address and overcome issues related to self-harm and suicide. They deliver support, information, training and consultation to cover all aspects of need under this broad suicide prevention agenda.

Website: https://harmless.org.uk/contact/

York Mind

York mind is an independent provider of high quality mental health services in York and surrounding areas. They are a leading local provider of a range of services that support individuals in recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity, such as learning, volunteering or employment.

Contact details

Highcliffe House, Highcliffe Court, York, YO30 6BP

Email: [email protected]

Phone: 01904 643 364

Website: www.yorkmind.org.uk

The Haven

The Haven @ 30 Clarence Street offers a welcoming, safe, comfortable, non-judgemental and non-clinical environment. The emphasis is on reducing immediate distress and supporting visitors to access services and opportunities available to them in the wider community. You can come in just for a cup of tea and a chat, or you can access one-to-one emotional support from trained mental health professionals. They also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them. Users of the Haven have access to a 24-hour telephone emotional support line staffed by trained counsellors.

This service is delivered by Mental Health Matters, on behalf of Tees, Esk and Wear Valley NHS Foundation Trust.

Contact details

30 Clarence Street, York, YO31 7EW

(Opposite the Union Terrace Coach Park, next to York St John University.)

Email: [email protected]

Landline: 01904 553 850

Mobile: 07483 141 310

Opening hours

18:00 – 23:00 (Every day, including weekends and bank holidays.)

No appointment or referral needed. Carers and family welcome.

Rethink Mental Illness

We improve the lives of people severely affected by mental illness through our network of local groups and services, expert information and successful campaigning. Our goal is to make sure everyone affected by severe mental illness has a good quality of life.

Phone:  0808 801 0525

Website: https://www.rethink.org

Opening hours

9:30am to 4pm Monday to Friday

Survivors of Bereavement by suicide

Survivors of Bereavement by Suicide exists to meet the needs and break the isolation experienced by those bereaved by suicide.  They are a self-help organisation and they aim to provide a safe, confidential environment in which bereaved people can share their experiences and feelings, so giving and gaining support from each other.

Email: [email protected]

Phone: 0300 111 5065

Website: https://uksobs.org

Opening hours

9am to 9pm Monday to Sunday

Improving access to psychological therapies (IAPT)

IAPT is a national NHS programme designed to increase the availability of talking therapy treatments. They can help with depression, anxiety and worry, health anxiety, phobias, panic disorder, post-traumatic stress disorder (PTSD), and obsessive-compulsive disorder (OCD).

Email: [email protected]

Phone: 01904 556840

Website: https://yorkandselbyiapt.co.uk

Support for Students at the University of York

Your College

Colleges have a network of support available to you, including College Tutors who work closely with the Head and Assistant Head of College, and help with a range of well-being issues, signposting to relevant specialist support where necessary. Colleges can also help support any friends that you might have concerns about. Contact details for College Well-being Teams can be found here.

Open Door Team

The Open Door Team is a team of professionals who provide support to students who are experiencing emotional, psychological or mental health difficulties. You can complete the online referral form if you wish to make an appointment with a practitioner, and they will endeavour to contact you within 2 working days. The University’s website also contains useful information and guidance on health and wellbeing.

Contact details

Sally Baldwin Building, Block B,

University of York – West Campus

Email: [email protected]

Phone: 01904 324140

Website: www.york.ac.uk/students/health/help

Opening hours

09:00 – 17:00 (Monday- Friday)

Helpful apps


mappiness is part of a research project at the London School of Economics. This free iPhone app maps happiness across space in the UK.


Moodscope helps you measure your mood every day using an online card game. Track your daily score on a graph to learn what could be causing your ups and downs. Share your scores with trusted friends so they can support you. Everybody needs a buddy.

Additional Support Options

Mental Health Crisis

What to do in a mental health crisis?

Freephone crisis line 0800 0516171

TEWV’s freephone crisis line – 0800 0516171 – is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and callers are offered a series of options to divert them to their relevant local crisis service.

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