Making you feel at ease, (being friendly and warm towards you, treating you with respect; not cold or abrupt)

Letting you tell “your” story… (giving you time to fully describe your illness in your own words; not interrupting or diverting you)

Really listening… (paying close attention to what you were saying; not looking at the notes or computer as you were talking)

Being interested in you as a whole person… (asking/knowing relevant details about your life, your situation; not treating you as “just a number”)

Fully understanding your concerns… (communicating that he/she had accurately understood your concerns; not overlooking or dismissing anything)

Showing care and compassion… (seeming genuinely concerned, connecting with you on a human level; not being indifferent or “detached”)

Being positive… (having a positive approach and a positive attitude; being honest but not negative about your problems)

Explaining things clearly… (fully answering your questions, explaining clearly, giving you adequate information; not being vague)

Helping you to take control… (exploring with you what you can do to improve your health yourself; encouraging rather than “lecturing” you)

Making a plan of action with you… (discussing the options, involving you in decisions as much as you want to be involved; not ignoring your views)

Overall, how would you rate your consultation today?