Unity Health

Wenlock Terrace Surgery | Hull Road Surgery | York Campus

Understanding How The NHS Works

This section explains how the National Health Service in the UK works and ultimately how York Campus fits in.

The NHS provides medical treatment to UK residents providing they fit the necessary criteria. This means you must be living in the country for “a settled purpose” for a minimum of 6 months – working or studying or as a spouse or child of someone who is working or studying.

York Campus is a GP practice providing National Health Services to all of its registered patients, sensitive to the particular needs and problems of the student population. Visitors to the University can access the service in a medical emergency which will not wait until they can get to their own GP. The Health Centre is located centrally on the University campus, over the bridge from Central Hall and is fully accessible to the disabled.

The service is provided by John Lethem, Alison Hunter, Tim Wallam, Richard Wilcox, Parv Pye, Mark Astill, Cathie Dunn and Sirvart Yeretsian. They are a long established group practice of doctors, independent from the University but working from a purpose built health centre which is leased from the University of York. York Campus caters primarily for students at the University but staff can become patients, providing they live within our practice area. A full range of  NHS services are available.

We recommend that you register with a family doctor as soon as possible after arriving at University and we at York Campus are conveniently placed to allow you to do that. You can consult someone at your GP surgery about all health matters except dental problems (for this you will need to register with a dentist). If you require specialist treatment through a hospital, you will need to be initially referred by your GP.

To register with York Campus you must be able to answer YES to the following statements:

I am a student (or spouse, partner or child of a student) studying at the University of York

and

I live in University accommodation (on or off Campus)

or

I live in private accommodation in one of the following postcode areas
YO1, YO2, YO3, YO4, YO5, YO6, YO10, YO23, YO24, YO26, YO31

If you can answer YES to the above and wish to become a patient at the Practice you can download the registration form, complete and sign it and bring it into York Campus for checking by the reception team, otherwise forms are available at York Campus reception desk.

A team of nurses provide advice and treatment for general illness, contraception, sexual health advice, travel, asthma, diabetes and other health concerns. Physiotherapy, counselling and clinical psychology services are also available through the practice. You do not always need to consult with a Doctor as there are Nurse Practitioners at York Campus who are able to deal with many medical problems and are able to prescribe appropriate medication.

The team of receptionists at York Campus are there to help you. They are not medically trained so cannot give advice on medical matters, but are highly trained in their roles and therefore may have to ask some questions when you book your appointment. They do not ask these questions out of curiosity, they need to establish which clinician is most appropriate for your needs and sometimes they need to determine how long your appointment needs to be. This means that you are dealt with more effectively and efficiently. Often patients request appointments when there are other ways that we can meet your needs e.g. some repeat prescriptions. Our team of receptionists want to help you.

Registered patients of York Campus can apply for access to online services. This facility allows the ordering of repeat prescriptions and the ability to make appointments via the internet. There are drop off points in the waiting room for repeat prescription requests and any change of contact details – blank forms are provided for your convenience.  It is important to keep us up-to-date on a telephone or address change in case we need to contact you.  There is also a suggestions/comments box too – we welcome your feedback, so please take the time to give us any ideas or comments you wish to make.

If you have any difficulties with the reception service we offer please contact:
Mr John Merrick, Patient Services & Facilities Manager by writing to him at the Wenlock Terrace site or phoning 01904 721 823.

If you have any difficulties with any other aspects of the service you received, please contact:
Mrs Louise Johnston, Managing Partner, by writing to her at The Health Centre or phoning 01904 721 816.

Your doctors and nurses are happy to discuss any health concerns you may have, but there are alternative ways of managing your health too, please use the NHS when you need it but use it appropriately.

Many everyday ailments like sore throats and sneezes can be easily treated at home with a well stocked medicine cabinet. Eating healthily and taking regular exercise can also play a huge part in keeping well. Click here for a link to a section on ‘Leading a Healthier Lifestyle’.

Pharmacists are qualified health care professionals and can offer health advice and remedies for a whole range of illnesses without an appointment. For example, if you suffer from minor aliments such as a cough, cold or mild symptoms (i.e. headache, nausea or diarrhoea), you could seek advice from the pharmacy – see details of local pharmacies on our website.

NHS 111 is available 24 hours a day should you need advice, information or simply want to check whether you need to see a health care professional. Just dial 111.

You should contact your GP if advised to do so by your pharmacist or NHS 111. If you need to seek advice outside of normal surgery hours there is an ‘out of hours’ service run by GPs and highly skilled nurses. The number for the ‘out of hours’ service is available by calling your usual surgery.

A walk-in centre is located in York Hospital. The Centre is open every day between 8am to 6pm and can deal with a range of minor injuries and ailments.

A&E services should be used to treat the most serious medical cases. Remember that Accident and Emergency departments are not an alternative to visiting a GP or accessing any other service; it will not save you time if you have a minor ailment as staff treat the most serious cases first.

It is important to note, however, that up to a quarter of all 999 calls received do not require an emergency response. Please help us to help you by using the service responsibly. Lives could be put at risk if ambulances are used to deal with non-emergency cases.